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MARKET TIMING : CUSTOMER SUPPORT
Market Timing Report
We have been in the business since 2001, and we are committed to handling customer service issues quickly and equitably. We welcome any suggestion, feedback or questions you may have regarding our services or this web site. Please do not hesitate to contact us and we will respond promptly. You can fill out the form below and send to our Customer Support Center. Alternatively, you can call, fax, mail, or email to us.
 
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EMAIL SUPPORT
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FREQUENCY ASK QUESTIONS
Market Timing GENERAL
1. Can market timing really be done?
Many "so called" experts will tell you that market timing can not be done consistently, We would beg to differ with them. Many investors can not time the market because their decisions are based upon emotion and a lack of discipline. The market makes investors follow the crowd and buy when they should be selling, and selling when they should be buying. We think that with a proven 100% mechanical system and the discipline to follow it over time will help remove the emotions from the investing process.
2. Since your signal is so accurate, why still sell your signal intead trade yourself?
Well, we have managed a hedge fund and managed fund, Sell trading signal is our secondary business.
3. Do you offer a referral program?
  Yes, we do! You can refer any friend, relative or colleague and we reward you for each new subscriber with 1 month free subscription. You can refer as many people as you like, and will keep receiving a free subscription month for every one that subscribes and remains a subscriber for at least 30 days. Some creative subscribers even post their referral URL in online chat rooms, forums, newsgroups, etc. to get credit. For all the details on our Referral Program visit the "Referrals" page.
4. Once I become a member, can I change my email address in the future?
  Yes, just send an e-mail to nd include your old and new e-mail addresses.
Market Timing SYSTEM & MODEL
.5. How often does the system trade?
This System is designed to trade mid-term trends. We average 5-10 trades per year. This may not seem like very many trades, but throughout the years these signals have proven to be extremely profitable in good and bad markets.
6. Is the system mechanical?
Yes, it is 100% mechanical; there is no subjective criteria to generate the signals.
7. Are the results you show live signals or are they back-tested?
The system has been back-tested since Jan 1990. All our results are real-time since November 1, 2005.
SIGNAL
8. Do you follow your timing signal?
Yes. We pratice what we preach. We has a substantial funds invested using the signals generated.
9. Why would you not issue a cash signal?
Our system is based on finding turning points in the market, so a cash signal should not be necessary. We want to be in the market at all times to capture the movements in each direction.
10. I’m a new subscriber and I want to get started right away. Should I wait for a signal change or act on your current one?
How you use our signals is of course up to you. However, we would suggest that you wait until the next signal before beginning our trading program. Since we are likely to change the signal several times per year, it is unlikely that you will have to wait long before the next signal change. The other risk of acting in between signals is that most of the gain may already be captured, and you could be entering a trade where a shorter term cycle will work against you.
11. What do I do when your signal changes?
What you do when our signal changes depends upon the risk you are willing to accept, and the actions you are comfortable in taking. We outline these possibilities under Concept section. Please read this section to get the most out of your subscription. Regardless of how you use our signal, our recommendation is that you act on it as soon as possible regardless of your risk profile.
12. How are the signals generated?
We use a proprietary system to generate the signals. As such, it takes the emotion out of trading that so often trips up investors. In building our stock market timing model, we have attempted to balance efficiency (i.e. the best possible return for a given timeframe) vs. infrequent trading in order to optimize performance vs. convenience and cost for our subscribers. Typically our system might trade about 5-10 times per year, although this might vary in different market conditions.
13. Are your results verified by a third party?
Yes. Our signals are submitted to Collective2 (www.Collective2.com), a tracking service which independently verifies market timing services. We include the verification logo for Collective2 on our webpages in order for anyone to click through to their site and verify our results.
14. How will you notify me when the signal changes?
After every session of the markets closes, our system is run to see if a new signal change is necessary. If so, subscribers are sent an e-mail notifying them of this change, such that they may act on it in the following trading session (or sooner if they are using after-hours trading or futures market trading).
Market Timing SUBSCRIPTION
15. What do you charge for your service?
Our service is offered in three formats, one month, half year or one year subscription. The monthly subscription costs $19.90, half-year subscription cost $79.90, and yearly subscription costs $118.80 ($9.90 per month). The Yearly plan provides the best value as it saves you up to 50% over a one-year period. You can select Recurring or Non-recurring Subscription.
16. How do I cancel and discontinue the service?
You can cancel at anytime. Simply send a cancellation request by e-mailing us or by using our Support page. Please specify your Member ID in the message. Please read our Cancellation Policy.
17. Do you offer any refund?
Yes. You can read the Refund Policy at the Disclaimer webpage.
Market Timing TRADING
18. Your current signal is losing money. Should I move to a money market fund and wait for a signal change?
No, you should not! If in doubt, have a look at our performance page and you will see that the best course of action is to simply follow the signal.
19. Your current signal has gained so much, isn't it time to take some profits?
It is, of course, for you to decide! If in doubt, have a look at our performance page and you will see that the best course of action is to simply follow the signal.
20. Why not just use a Buy-and-Hold strategy instead of a trading-the-market strategy?
In our opinion, a Buy and Hold strategy incurs too much downside risk, whereas with market-trading, when you are successful, your gain is much more, and your risk is substantially less. Please refer to our Risk Reduction page for a more details.
 
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